Overview
This Privacy Policy explains how Pith Inc. ("Pith," "we," "us") collects, uses, and protects information when you visit pithinc.com, submit our contact form, call us, or exchange text messages with us. Pith Inc. is a Florida corporation located at 7004 Bird Rd #402, Miami, FL 33155. We install lead-response bots for trades businesses.
If you have questions, contact us using the details in the Contact us section below.
Information we collect
Information you give us
When you submit the contact form, call, email, or text us, we may collect:
- Name and business name
- Phone number
- Email address
- Your trade and anything you write in the message field
- The content of text messages you exchange with us, and the phone number and time of calls or texts you send us
SMS consent record
If you check the text message consent box on our form, we keep a record of that consent: that you agreed, the date and time (timestamp), the IP address the form was submitted from, the phone number you provided, and the exact wording and version of the consent language you agreed to. We also keep a record if you later opt out.
Information collected automatically
Like most websites, our hosting provider records basic technical information when you visit, such as your IP address, browser type, and the pages requested. This site does not use advertising cookies or third-party analytics.
How we use information
We use the information described above to:
- Respond to your inquiry and answer your questions
- Schedule calls or meetings with you and send related follow-ups
- Send text messages about your inquiry, only if you checked the text consent box on our form or pressed 1 to request a text after a missed call (see SMS / text messaging)
- Keep records of consent and opt-out requests, and honor those requests
- Operate, maintain, and secure our website and services
- Comply with legal obligations and enforce our Terms of Service
We do not sell your personal information.
SMS / text messaging
We do not sell, rent, or share mobile phone numbers or SMS opt-in consent with third parties or affiliates for marketing or promotional purposes. No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. Text messaging originator opt-in data and consent will not be shared with any third parties.
Information may be shared only with subcontractors that support our own messaging service, such as our SMS platform provider (Twilio) and wireless carriers, solely so they can deliver our messages, and an AI service provider that reads the text of a reply (not your phone number) solely to extract your answer for us. They may not use it for any other purpose, including marketing.
- Who we text: only people who contacted Pith Inc. first. We never text purchased, rented, or shared lists, and we never send marketing blasts.
- How you opt in:
- Web form: on the contact form at pithinc.com/#contact, you enter your phone number and check the optional, unchecked-by-default box agreeing to receive text messages from Pith Inc. You can submit the form without checking the box; if you don't check it, we will not text you.
- Missed call: if you call Pith Inc. at (786) 767-7188 and we can't answer, a recorded message offers a text reply: “Thanks for calling Pith Inc. Sorry we missed you. To get a text from us at the number you're calling from about your inquiry, press 1. Message frequency varies, message and data rates may apply, and you can reply STOP to opt out or HELP for help. Or stay on the line to leave a voicemail.” We text you only if you press 1. You then get a few automated questions about your inquiry; reply as much or as little as you like.
- What we text about: a few automated questions about your inquiry, and scheduling or confirming a call. Your replies are read by our team. See the SMS Terms for program details.
- Automated processing: to understand free-text replies (for example, an address typed in words), we may send the text of your reply to an AI service provider that processes it only to extract the answer for us and does not use it for marketing.
- Message frequency varies based on your inquiry and your replies.
- Message and data rates may apply (Msg & data rates may apply), depending on your mobile plan.
- When we text: We send texts only between 8 a.m. and 8 p.m. in your local time (based on your phone number's area code). If you contact us outside those hours, we reply after 8 a.m. The automatic one-time confirmation you get after replying STOP or HELP is sent right away.
- Opt out: reply STOP to any message to stop receiving texts. We honor it immediately. You will receive one confirmation message and no further texts unless you opt back in (for example, by replying START).
- Help: reply HELP for help, or contact us at hello@pithinc.com or (786) 767-7188.
- Consent is optional. Agreeing to receive texts is not required to submit our form and is not a condition of any purchase.
How long we keep information
- Inquiry information (form submissions, messages, and contact details) is kept for as long as needed to respond to you and manage any business relationship that follows, and then deleted or anonymized when no longer needed.
- SMS consent and opt-out records are kept for at least four years after your last interaction with us, so we can show proof of consent and continue to honor opt-out requests.
- We may keep information longer if required by law or to resolve disputes.
Your choices
- Text messages: reply STOP at any time to opt out, or email us and we will stop texting your number.
- Access, correction, or deletion: email hello@pithinc.com to ask what information we hold about you, or to correct or delete it. We may keep a minimal record of an opt-out request so we can continue to honor it.
Security
We use reasonable administrative and technical measures to protect personal information. No method of transmission or storage is completely secure, so we cannot guarantee absolute security.
Children
Our website and services are intended for businesses and are not directed to children under 13. We do not knowingly collect personal information from children under 13.
Changes to this policy
We may update this Privacy Policy from time to time. When we do, we will post the updated version on this page and change the effective date below.
Effective date: October 11, 2026
Contact us
Questions or requests about this Privacy Policy: